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Every Cup, Every Machine, Under Diagnosis.
From the first reported fault to the final signed-off repair — raise a ticket, approve the quotation, and watch the status update in real time. Sales, rental, and MMP machines, all serviced the same transparent way.
How a repair moves through diagnosis
01 / Report
Tell us the machine and the fault. Every ticket gets its own number and an SLA countdown from the moment it’s logged.
02 / Approve
We inspect the machine and send a full cost estimate by email and WhatsApp. Approve or decline with one tap — no work starts before you say go.
03 / Resolve
Track progress live in your portal, and get a digital invoice the moment the job is signed off.
Why CupTime
Certified Technicians
Every ticket is assigned to a named technician you can track by ID, not a queue.
Live WhatsApp Updates
Quotations, approvals, and status changes reach you the moment they happen.
Transparent Quotations
See the exact parts and labor cost before anything is repaired — approve or decline yourself.
Digital Invoices
Every completed job and inspection fee comes with a proper, printable invoice on file.
Own a coffee machine that needs care?
Whether it’s under rental, sold outright, or on a Monthly Minimum Purchase placement — log a ticket and we’ll take it from there.